Frequently asked questions

Frequently Asked Questions

Where is Digitehnika located?

Digitehnika.ee sells its products online and also in a shop in Tartu. Digitehnika.ee is a trademark of Digitehnika OÜ. Office and shop are located: Põik 4, 50603, Tartu

How to pay for the product?

Payment for the goods is made immediately via bank transfer and the internet bank of the customer’s choice. Payment for the goods confirms the purchase and you will receive an Order Confirmation by e-mail.

Can I pay by payment card?

You can pay for your order by card in our shop Põik 4, Tartu, 50603

Can i pay with installments?

Use InBank instalments to pay for products or services – InBank instalments give you the flexibility to pay for your purchase in instalments when you need it most, whether in-store or online.
Add the products to your shopping cart, confirm your order and choose InBank payment link. Choose the appropriate period, the monthly instalment amount and digitally sign up conveniently using your ID card or Mobile ID.
InBank instalments are a very fast and convenient payment solution. This payment solution makes the decision in real time and helps you complete the purchase in less than 60 seconds.
NOTE! Every instalment is a financial commitment. Before signing a hire-purchase agreement, read the terms and conditions of the service and consult a professional if necessary.

Digitehnika installment payment service provider is AS Inbank Finance (reg. kood 16197915).
You can find the conditions of use of the installment payment:

https://www.inbank.ee/documents/inbank/ee/et/pdf/hire_purchase_conditions_10.pdf

https://www.inbank.ee/documents/inbank/ee/et/pdf/hire_purchase_preinfo_5.pdf

When and how can I get the goods?

The goods will normally reach the Customer (or the place designated by the Customer) within 3 working days. If not in stock locally, within 5 to 14 days depending on the product. When the goods arrive at our office, we will send you an e-mail notification. We will send the goods with the transport service of your choice, or leave the option for you to pick them up yourself.

How much are the shipping costs?

For purchases over 199 EUR, delivery is free of charge. In other cases, the cost of transport starts from 2.99 EUR. It is also possible to pick up the goods yourself: Põik 4, 50603 Tartu, Estonia

How to return goods?

If the goods are unsuitable, they can be returned within 14 days. The product must be complete and clean. You must also keep the original packaging intact, as well as all the documents and accessories that came with the product. All the money will be refunded, but the buyer will have to cover the costs of the return. To return the goods, they must be delivered to the address: Põik 4, 50603, Tartu

Can one product be exchanged for another?

The possibility to switch products depends on the specific product. Please contact customer support to specify the product you are interested in. Customer support: info@digitehnika.ee

Can I only order within Estonia?

No, you can order from anywhere in the world, but it is worth asking for a personalised quote for transport when ordering outside Europe.

Who carries out a warranty repair?

Digitehnika OÜ carries out a large part of the warranty work itself and also brokers the manufacturer’s warranty, and according to the laws in force in the Republic of Estonia, the right to lodge a complaint lasts for 2 years. If Digitehnika OÜ cannot carry out the warranty work itself, the product will be sent to the manufacturer or to a warranty repairer authorised by the manufacturer. In this case, the client must take into account the time needed for transport and execution of the work.