Processing of personal data in Digitehnika OÜ’s online shop

We care about your privacy!

We take the privacy of our customers seriously and therefore all personal data is processed in accordance with applicable laws and in compliance with the EU General Data Protection Regulation (GDPR). This privacy policy document explains how we collect personal data, what data we process and how we do it. This document also informs you about your rights.

This statement explains how we process the personal data in our register and what rights the data subject has.

Who we are

The controller of personal data of the Digitehnika.ee online shop is Digitehnika OÜ (registration code 16160562) located at Põik 4, Tartu. Contact tel. (+372) 5333 8666 and an e-mail info@digitehnika.ee.

What personal data is processed

– name, telephone number and e-mail address;

– delivery address;

– bank account number;

– the cost of goods and services and payment details (purchase history);

– customer support details.

Purposes for which personal data is processed

Personal data is used for the management of customer orders and the delivery of goods.

Purchase history data (date of purchase, goods, quantity, customer details) is used to compile an overview of goods and services purchased and to analyse customer preferences.

The bank account number is used to return payments to the customer.

Personal data, such as e-mail, telephone number, customer name, are processed in order to resolve issues related to the provision of goods and services (customer support).

The IP address or other network identifiers of the user of the online shop are processed for the purpose of providing the online shop as an information society service and for the purpose of web usage statistics.

Legal basis

The processing of personal data is carried out for the purpose of the performance of a contract with a customer.

Processing of personal data for the fulfilment of a legal obligation (e.g. accounting and consumer dispute resolution).

Recipients to whom personal data are disclosed

Personal data will be transferred to the online shop’s customer support for the purpose of managing purchases and purchase history and resolving customer issues.

The name, telephone number and address of the customer will be given to the courier delivering the goods.

Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality or data availability of the online shop.

Security and data access

Personal data is stored on the service provider’s servers located in the territory of a Member State of the European Union or in the territory of countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to companies in the United States that have signed up to the Privacy Shield framework.

Access to personal data is granted to the employees of the online shop, who can access personal data in order to resolve technical issues related to the use of the online shop and to provide customer support services.

The online shop implements appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.

Transfers of personal data to processors (e.g. data sharing) The processing of personal data takes place on the basis of agreements between the online shop and the processors. Data controllers are required to ensure appropriate safeguards when processing personal data.

Accessing and correcting personal data

Personal data can be accessed and corrected in the online shop’s user profile. If the purchase has been made without a user account, you can access your personal data via customer support.

Withdrawal of consent

If the processing of personal data is based on the consent of the customer, the customer has the right to withdraw the consent by informing Customer Support by e-mail at info@digitehnika.ee.

Storage at

Personal data will be deleted when you close your online shop account, unless such data needs to be stored for accounting purposes or to resolve consumer disputes.

If a purchase is made in an online shop without a customer account, the purchase history is kept for three years.

In the case of disputes relating to payments and consumer disputes, personal data will be kept until the claim is settled or the limitation period expires (three years).

Personal data necessary for accounting purposes are kept for seven years.

Deletion

In order to delete personal data, you must contact customer support by e-mail. A reply to the deletion request will be given within one month at the latest, specifying the period of deletion.

Direct marketing communications

The email address will be used to send direct marketing messages (newsletters) if the customer has given his/her consent. If the customer does not wish to receive direct marketing communications, he/she should select the appropriate reference in the footer of the e-mail or contact customer support.

Dispute resolution

Disputes relating to the processing of personal data can be resolved through the Customer Support (info@digitehnika.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

How we use cookies

A cookie is a small file that asks for permission to install itself on your computer. Once you have agreed, the file will be added and will help you to analyse the traffic on our site or to inform you when it is time to visit a particular page. Cookies allow web services to respond to visitors individually. The web service will be able to store the customer’s authentication information, shopping cart contents, preferred currency, allow the customer to see their last viewed product, and much more, making it more convenient for the visitor to use the service in the future.

The traffic history cookie allows us to identify which pages are the most used. This helps us to analyse the web traffic on our site and improve our site to make it as user-friendly as possible. We only use this information for statistical analysis and then remove the data from our system.

In summary, cookies help us to provide you with a better website by showing us which pages on our website are of most interest to you.r Under no circumstances will the cookie give us access to your computer or any other identifying information that you have not voluntarily chosen to share with us. Generally, web browsers automatically accept cookies, but you can change this. This may interfere with the use of all the features of our website.